The ground
rules.

1. Agreement

By accessing or using a Velanite service, you agree to these terms and the applicable product notice. If you do not agree, do not use the service. If you use a service for an organization, you represent that you have authority to bind it.

2. Eligibility and accounts

You must meet the minimum age stated in the relevant product notice and be legally able to enter this agreement. You must provide accurate information, keep credentials secure, and promptly notify us of suspected unauthorized access. You are responsible for activity through your account unless caused by Velanite’s breach of duty.

3. Permission to use the services

Subject to these terms, Velanite grants you a limited, personal, non-exclusive, non-transferable, revocable permission to use the services for their intended purpose. The service, software, visual design, and related intellectual property remain owned by Velanite or its licensors.

4. Your content

You retain ownership of content you submit. You grant Velanite a worldwide, non-exclusive, royalty-free license to host, process, reproduce, adapt, transmit, and display that content only as needed to operate, protect, and improve the service and as described when you submit it.

If you make content public, the license includes displaying it to other users. You represent that you have the rights needed to submit the content and that it does not violate law or another person’s rights.

5. Acceptable use

You may not:

• break the law, infringe rights, impersonate others, threaten people, or submit unlawful or abusive content;
• gain unauthorized access, probe security, distribute malware, or interfere with service operation;
• scrape, harvest, or automate access except through a documented interface and within its limits;
• circumvent limits, create deceptive or coordinated accounts, manipulate results, or engage in collusion;
• reverse engineer the service except where applicable law expressly permits it;
• use a service or third-party integration in a way that violates the provider’s terms or usage policies.

We may investigate reports and remove content, restrict features, suspend accounts, or preserve information when reasonably necessary to protect users, the service, or legal rights.

6. Third-party services

A service may connect to third-party identity, infrastructure, payment, AI, or other providers. Your use of those providers is governed by their terms and privacy policies. Velanite does not control third-party services and is not responsible for their independent acts, availability, or changes.

7. Changes and availability

We may add, change, suspend, or discontinue features. We aim to provide reasonable notice when a change materially reduces a paid service, but emergencies, security concerns, or legal requirements may require immediate action. Services may sometimes be unavailable and are not guaranteed to be error-free.

8. Fees

Any fees, billing interval, taxes, cancellation method, and refund rights will be disclosed before purchase. Unless a product’s billing terms say otherwise, third-party charges you authorize—such as model-provider usage through your own API key—are paid directly by you and are not refundable by Velanite.

9. Suspension and termination

You may stop using a service at any time and may request account deletion where an account exists. We may suspend or terminate access if you materially or repeatedly breach these terms, create risk or legal exposure, fail to pay applicable fees, or if continued service is no longer commercially or technically feasible. Where practical, we will give notice and an opportunity to appeal.

10. Disclaimers

To the maximum extent permitted by law, the services are provided “as is” and “as available.” Velanite disclaims implied warranties of merchantability, fitness for a particular purpose, non-infringement, and uninterrupted or error-free operation. Nothing in these terms excludes a warranty or consumer right that cannot legally be excluded.

11. Limitation of liability

To the maximum extent permitted by law, Velanite will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenue, data, goodwill, or opportunities. Velanite’s total liability arising from a service will not exceed the greater of the amount you paid Velanite for that service in the 12 months before the event giving rise to the claim or US$100.

These limits do not apply where liability cannot legally be limited, including liability for fraud, willful misconduct, or death or personal injury caused by negligence where applicable.

12. Indemnity

If you use a service on behalf of a business, that business will defend and indemnify Velanite against third-party claims arising from its unlawful use of the service or its content, except to the extent caused by Velanite. This section does not apply to consumers where prohibited by law.

13. Governing terms and disputes

Mandatory consumer protections in your country continue to apply. Otherwise, these terms are governed by the laws of the place where the Velanite operator is established, without regard to conflict-of-law rules, and disputes may be brought in its competent courts. Before filing a claim, please contact legal@velanite.com so we can try to resolve it informally.

14. General

If part of these terms is unenforceable, the remainder stays effective. A failure to enforce a term is not a waiver. You may not assign this agreement without our consent; we may assign it as part of a reorganization or transfer of the service. Product notices form part of these terms.

15. Changes to these terms

We may revise these terms. We will update the version and effective date and give additional notice when required. If a material update applies to an account-based service, we may ask you to accept it before continuing.

16. Contact

Questions about these terms can be sent to legal@velanite.com.